Returns and Refunds
Returns and Refunds
Please review your order details carefully, including size, design, and quantity, before confirming. Due to our quick processing times, we cannot accommodate returns or exchanges for incorrect selections such as item type, size, or design.
If you make an error, you have a 6-hour window from order placement to cancel and reorder. For any questions before placing your order, contact us to ensure your satisfaction.
Canceling Orders
You can cancel your order within 6 hours of placement. After this period, your order may be in processing or shipping. A cancellation fee of 10% of the total order value applies. To cancel, email us at [email protected].
Return Window
You have 30 days from the delivery date to return an item. After this period, returns will not be accepted, and refunds will not be provided.
Eligible Conditions for Returns
- Item arrived damaged or defective
- Received item differs from the order
- Incorrect size or material
- Wrong product delivered
- Product description does not match the item received
Condition of Returned Items
- Must be in original condition and packaging
- Cannot be worn, washed, or altered
- Defects must be due to our error
- Original tags must be intact
- Minor issues like stray threads are not eligible
Required for Refunds
- Shipping label/receipt
- Proof of purchase
- Evidence of defects
- Relevant email screenshots
Return and Refund Process
- Email your refund request and documentation to [email protected].
- Our Customer Service team will review and respond within 2-3 business days. Ensure email notifications are enabled.
- We will provide instructions based on your case. Refunds will only be processed after confirming return eligibility.
Return Shipping Costs
Customers are responsible for return shipping costs, which are not deducted from the refund amount.
Refund Processing Time
Once we receive your return, please allow up to 2 business days for processing. We will notify you by email and issue a full refund, including original shipping fees.
Awaiting Your Refund?
- Verify your bank account details.
- Contact your credit card company as processing times can vary.
- Refunds typically take 10-15 days to appear, depending on your card provider.
- If you still haven’t received your refund, email [email protected]. We will respond within 2-3 business days.
IMPORTANT NOTES
- Returns are only accepted within 30 days from delivery. After this period, orders are considered accepted, and refunds are not available.
- Returns are free of additional fees except for return shipping costs.
- We are not responsible for returns lost or damaged in transit or those made without proper communication.